Privacy & Cookie Policy

We recommend you read this Privacy & Cookie Policy carefully. If you do not agree with the use of your personal data as outlined, please do not provide your information. Note that doing so may limit your ability to use certain website features and access our services.
For questions or comments, contact us at: transylvanica@gmail.com

1. Who We Are

This website transylvaniatourguide.com, is owned and operated by S.C. VILLAGE COFFEE & TRAVEL S.R.L., registered in Romania with:

  • Tax ID: 50158741
  • EUID: ROONRC.J2024001484054
  • Registered Address: Calea Aradului, Nr. 49, Bl. D37, Sc.A, Et. 3, Ap. 13, Mun. Oradea, Jud. Bihor, Romania
  • Phone: +40 740 364 842
  • Email: transylvanica@gmail.com

2. Purpose of This Policy

This Privacy Policy outlines how Village Coffee & Travel collects, processes, uses, and shares personal data, and your rights regarding that data.

3. Legal Basis

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679, which governs the protection and free movement of personal data within the EU.

4. Data Security

We only collect personal data for clear and lawful purposes and take appropriate technical and organizational measures to safeguard it.

5. What We Collect

We may collect personal information necessary to fulfill travel services, including:

  • Identity and contact details: Name, email, phone number, address
  • Travel document data: Passport/ID type, number, issue/expiry date, nationality
  • Booking and payment details: Flights, accommodation, card information
  • Communications: Emails, calls, chat, feedback
  • Preferences: Travel interests, dietary or health needs (with explicit consent)
  • Third-party data: Information on others in your booking

Some data may be classified as sensitive (e.g. health or religious preferences). By providing this, you consent to its use in accordance with this policy.

6. How We Collect Data

We collect personal data:

  • Directly from you via email, phone, our website, or social media
  • When booking travel or requesting services
  • From third parties (e.g. family or employer making a booking on your behalf)

If you provide data on behalf of others, you must ensure you have their consent.

7. Why We Use Your Data

We process personal data for:

  • Booking and managing your travel
  • Communicating confirmations, updates, and itinerary changes
  • Tailoring services and offers to your preferences
  • Compliance with legal and immigration requirements
  • Internal business purposes (billing, fraud prevention, analytics)

We only use your data when:

  • You've given consent
  • It's necessary to fulfill our contract with you
  • We're legally required to
  • It supports our legitimate business interests

8. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

  • Travel partners (e.g. airlines, hotels, guides)
  • Service providers (e.g. IT, marketing, accounting)
  • Government bodies (e.g. customs, law enforcement)
  • Others involved in your booking (e.g. a family member or employer)

Transfers outside the EEA are protected with adequate safeguards, though redress may not always be possible under local laws.

9. Your Rights

You have the right to:

  • Access, correct, or delete your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability (when applicable)

To exercise your rights, email us at: transylvanica@gmail.com
We may require ID verification. Excessive or repeated requests may incur an administrative fee.

10. Data Breaches

In case of a data breach, we will notify the relevant supervisory authority within 72 hours and, if high risk to your rights is involved, notify you promptly.

11. Data Retention

Your data is retained for 10 years from the invoice date unless legal or public interest requires otherwise. After this period, it will be securely deleted.

12. Marketing Communication

We only send marketing content if you’ve explicitly opted in. You can unsubscribe anytime via the link in emails or by contacting us directly.

13. Social Media Features

Our website includes social media tools (e.g., Instagram “Like”) provided by third parties. These may collect your IP and interaction data. Refer to the respective platforms' privacy policies for details.

14. IP Addresses

We may log your IP address for system administration, security, usage analytics, and fraud prevention. If you’ve opted into marketing, we may link it to other personal data to improve relevance.

15. Cookies & Tracking

We use cookies and tracking technologies to enhance your experience and analyze site usage. You can disable cookies, though some site features may be limited.
Cookies allow us to:

  • Remember your preferences
  • Track performance and usage
  • Analyze email engagement using pixels

16. Policy Updates

We may update this policy from time to time. All changes will be published on our website. Please review it periodically.